General Terms and Conditions – Wooden Products

1. Preamble

These general terms and conditions (GTC) are concluded on the one hand by Qois, hereinafter referred to as “the Seller,” and on the other hand, by any natural or legal person wishing to make a purchase of wooden products via the website of https://www.qois.ch hereinafter referred to as “the Buyer.”

2. Object

These GTC aim to define the rights and obligations of the parties in the context of the online sale of wooden products offered by the Seller on the website of “Your Website.”

3. Wooden Products and Prices

3.1. The wooden products offered for sale are described and presented as accurately as possible on the corresponding page of the website.

3.2. The prices of wooden products are indicated in euros, including all taxes (TTC), excluding delivery costs. The Seller reserves the right to change prices at any time but undertakes to apply the prices in force indicated at the time of the order.

4. Orders

4.1. The Buyer has the option to place orders online, using the online catalog and the form provided.

4.2. The Buyer guarantees the accuracy and truthfulness of the information provided during the order.

5. Payment

5.1. Payment for orders of wooden products is made by credit card according to the modalities specified during the ordering process.

5.2. In case of default of payment, the Seller reserves the right to suspend or cancel the order.

6. Delivery of Wooden Products

6.1. The ordered wooden products will be delivered to the address specified by the Buyer during the ordering process.

6.2. The delivery times for wooden products are indicated on the website and may vary depending on the destination and availability of the products.

7. Care of Wooden Products

7.1. Wooden products require specific care. Information and care tips are available on the website and in the documentation provided with the products.

8. Right of Withdrawal

8.1. The Buyer has a period of 14 days from the receipt of the wooden products to exercise the right of withdrawal.

8.2. Returns of wooden products must be made in their original condition and complete, with the original packaging.

9. Warranty for Wooden Products

9.1. All wooden products supplied by the Seller are subject to the legal warranty of conformity and the warranty for hidden defects.

10. Liability and Natural Characteristics of Wood

10.1. The Seller cannot be held responsible for natural variations in texture, color, and grain of wood, as these are inherent to the nature of the material.

11. Disputes

Any dispute related to the interpretation or execution of these GTC is subject to the swiss law and falls within the exclusive jurisdiction of the courts of Neuchâtel.